How quickly does Hyver support respond?

We aim to reply within one business day. Billing and account-access issues are usually resolved the same day; deeper technical investigations can take longer and we keep you updated while they are open.

Hyver Support — Help With Your Account, Billing & AI Agents

Q: How do I reset my password?

On the Hyver sign-in page, choose "Forgot password" and enter your account email. We send a reset link that is valid for one hour. If it does not arrive, check spam or email support@hyver.app and we will reset it for you.

Q: How does Hyver billing work?

Hyver uses usage-based pricing with a weekly action quota and no per-seat multiplier. Plans are Fly (free, 20K actions/week), Bee (100K), Wasp (2M), and Hornet (enterprise), billed monthly or annually with annual saving about 17%. You can change or cancel your plan anytime in Settings.

Q: What can Hyver's AI sales agents do?

Hyver's AI sales agents handle prospect discovery, personalized multichannel outreach with automatic follow-ups, and pipeline intelligence that tracks engagement, prioritizes warm replies, and routes booked meetings to your team.

Q: How do I export or delete my data?

Request a full export or deletion at any time by emailing support@hyver.app from your account address or using the privacy controls in Settings. Verified GDPR and CCPA requests are answered within the timeframe required by applicable law.

Common Topics

Account & Billing

Questions about your subscription, invoices, plan upgrades, or account access. We respond to billing queries within one business day.

Email us

Technical Issues

Experiencing errors, slow responses, or unexpected behavior on the platform? Include your browser version and steps to reproduce.

Report an issue

AI Agent Questions

Configuring agents, understanding outputs, setting up swarms, or connecting MCP tools. We're happy to walk through your setup.

Ask us

Data & Privacy

Data deletion requests, GDPR inquiries, questions about how your data is stored or processed, and audit log access.

Submit a request

Send a Message

Contact Form

Fill out the form below and your default email client will open with the details pre-filled. We aim to respond within one business day.

Name

Email

Subject

Message

You can also reach us directly at support@hyver.app.

Frequently Asked Questions

How do I reset my password?

On the sign-in page, choose "Forgot password" and enter the email address on your account. We send a reset link that stays valid for one hour. If it does not arrive within a few minutes, check your spam folder or email support@hyver.app and we will reset it for you.

How does Hyver billing work?

Hyver uses usage-based pricing built around a weekly action quota, with no per-seat multiplier. Plans are Fly (free, 20K actions per week), Bee (100K), Wasp (2M), and Hornet (enterprise). You can bill monthly or annually — annual billing saves about 17% — and you can upgrade, downgrade, or cancel at any time from Settings. Invoices are emailed to the account owner and available in the billing area.

What can Hyver's AI sales agents do?

The agents handle three jobs end to end: prospect discovery (finding and enriching accounts and contacts that match your ideal customer profile), smart outreach (personalized multichannel messages and automatic follow-ups), and pipeline intelligence (tracking engagement, prioritizing warm replies, and routing booked meetings to your team). You describe the campaign in plain language and the agent runs it.

The platform is slow or showing errors. What should I send you?

Email support@hyver.app with your browser and version, the page or action where it happens, the approximate time it occurred, and steps to reproduce it. Screenshots or a screen recording help. We respond to technical reports within one business day and faster for outages.

How do I export or delete my data?

You can request a full export or deletion of your account data at any time. Email support@hyver.app from your account address, or use the privacy controls in Settings. We respond to verified GDPR and CCPA requests within the timeframe required by applicable law. See our Privacy Policy for how data is stored and processed.

How quickly does support respond?

We aim to reply to every message within one business day. Billing and account-access issues are usually resolved same day; deeper technical investigations can take longer, and we will keep you updated while they are open.